Privacy Notice – Jet Technology Group Ltd
Privacy Notice – Jet Technology Group Ltd
This privacy notice describes the processing of personal data we undertake as a business, including the data processed by our cloud based learning platform.
The following are our reasons for collecting your personal data, what we do with it and what your rights are under UK GDPR.
Who are we?
We are Jet Technology Group Limited, a company registered in England, registration number: 13045015, Third Floor, Prospect House, Columbus Quay, Liverpool, England, L3 4DB.
You can contact us using 01925 978963, or via email: enquiries@jettechgroup.co.uk
We are registered as a Data Controller with the Information Commissioner’s Office (ICO – the UK’s regulator for data protection), registration number TBC.
Purpose of Processing
We process your personal data for a variety of purposes as set out below, which also shows our lawful bases under UK data protection legislation (UK GDPR) for doing so.
| Purpose | Lawful Basis under UK GDPR |
|---|---|
| Managing your commercial and support enquiries | Our legitimate interests in responding to and managing your enquiry. |
| Managing our commercial relationship with you as a contact employed by our customer | Our legitimate interests in managing our commercial relationships and any associated contracts between our respective organisations. If you are a sole trader, or partner in a partnership then our lawful basis will be that processing is necessary to manage the contract we have with you. |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | Our legitimate interests in managing our commercial relationships and any associated contracts between our respective organisations. If you are a sole trader or partner in a partnership then our lawful basis will be that processing is necessary to manage the contract we have with you. |
| Direct marketing | Our legitimate interests in ensuring we appropriately manage, deliver or suppress direct marketing activity. |
| Recruitment enquiries | Taking the steps necessary to enter into a contract with you. We will provide further privacy information to you as the recruitment process progresses. |
| Deployment of non-essential cookies | Your consent. |
Data we collect
The table below gives information on the categories of personal data we process for each of the purposes shown above.
| Purpose | Categories of Data Processed |
|---|---|
| Managing your commercial and support enquiries | Name, contact details, message content and contact history. |
| Managing our commercial relationship with you as a contact employed by one of our customers | Name, role, contact details, and contact history. Where you are a sole trader or partner in a partnership then all the data we process about your business is also classed as Personal Data, including financial data, order information, payment details, and equipment usage data. |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | Name, role, contact details, and contact history. Where you are a sole trader or partner in a partnership then all the data we process about your business is also classed as Personal Data. |
| Direct marketing | Name, contact details, marketing preferences. |
| Recruitment enquiries | Name, contact details, role applied for. |
| Deployment of non-essential cookies | Consent preferences. |
Special category data
We do not routinely process any special category data (such as ethnicity, beliefs, health, or sexuality). Should we do so, we will provide additional privacy information at that time.
How long do we keep your data for?
We retain your personal data until you object to our legitimate interests (and we agree with your objection), or until the following default periods have elapsed after our last contact with you.
| Purpose | Maximum Retention Period |
|---|---|
| Managing your commercial and support enquiries | 7 years |
| Managing our commercial relationship with you if you are a member of school staff (or a tutor employed by a company) | 7 years |
| Managing our commercial relationship with you if you are an independent tutor (a sole trader) or a parent who has subscribed to our packages | 7 years |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | 7 years |
| Direct marketing | 7 years |
| Recruitment enquiries | 1 month if application does not proceed |
| Deployment of non-essential cookies | TBC |
Do we ever share personal data?
We share data only when necessary — for instance with law enforcement if legally required, or with service providers who manage and host our websites, email, or social media channels. We always ensure appropriate contracts and data protection safeguards are in place.
How do we keep your data secure?
- Encryption of data sent between your browser and our website.
- Role-based access control for personal data.
- Password protection and multi-factor authentication.
- Contracts with suppliers include data protection and security requirements.
- Staff confidentiality obligations and data protection training.
- Cyber Essentials certification.
Your Rights
- Awareness: You have the right to be informed about why and how we process your information.
- Access: You can request a copy of your data.
- Rectification: You can request correction of inaccurate data.
- Erasure: You can request deletion of your data, unless we need it to fulfil a contract or legal obligation.
- Restriction: You can ask us to limit processing in certain circumstances.
- Object: You can object to processing based on legitimate interests (e.g. direct marketing).
- Data portability: You can request your data in a digital format.
- Automated decisions and profiling: We do not use automated decision-making.
Cookies – How do we use cookies on our website
We use essential cookies for functionality and non-essential cookies for analytics and marketing (only with your consent).
| Name | Type | Provider |
|---|---|---|
| Google Analytics | Analytics | |
| Marketing | ||
| Googletagmanager | Analytics |
What happens when I follow links to other sites?
If you follow a link from our site to another site, read the privacy notice on that site before providing your data. We are not responsible for cookies installed by other websites.
Where do we process data?
We primarily process data in the UK but use partners to help deliver our services, some of which may transfer personal data outside the UK.
| Partner | Location | Additional Protections |
|---|---|---|
| Sage Group plc (accounts software) | UK | N/A |
| Hiper Ltd (IT Support) | UK | N/A |
| Claris International Ltd (CRM) | UK | N/A |
| Creditsafe Business Solutions Ltd (credit checking) | UK | N/A |
| HubSpot Inc. (marketing automation) | US | Certified with EU–US Data Privacy Framework + UK extension |
| Fujifilm UK Ltd (online marketing and brochure store) | UK | N/A |
| Yellow Slate Design Ltd (Website hosting / support) | UK | N/A |
| Microsoft UK & Ireland (office productivity tools) | UK | N/A |
Making a complaint
You have the right to complain about data protection matters.
- We will acknowledge complaints within 30 days of receipt.
- We will investigate and inform you of progress.
- We will respond within a reasonable time.
You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or via their helpline: 0303 123 1113.